How do I create a new Support Ticket?
Support Center
You can access the Support Center from your Zeet dashboard by clicking on the Support Icon in the bottom of the left side-bar. Here, you can view all the Tickets created by your entire team and their respective statuses.
![All created tickets viewed in the Support Center](https://storage.crisp.chat/users/helpdesk/website/eb29ddfc16c28800/screenshot-2023-09-08-at-12284_1ww3ug4.png)
Zeet Support Center is available for all users. In addition, Teams that have enabled Level 1 or Level 2 Support have the ability to create Tickets. For more information about Support options, please refer to our Pricing page.
Creating a new Support Ticket
1. Open a new Ticket
From the Support Center page, click on the + Open New Ticket Button.
![Open New Ticket](https://storage.crisp.chat/users/helpdesk/website/eb29ddfc16c28800/screenshot-2023-09-08-at-12302_qolpbi.png)
2. Provide Details
When opening a new Support Ticket, you will be prompted to provide details regarding your request or problem. This includes:
Support Category
Ticket Subject
Description
For more information about the different Support Categories, please refer to this article on Support Ticket Levels.
![Support Ticket Details](https://storage.crisp.chat/users/helpdesk/website/eb29ddfc16c28800/screenshot-2023-09-08-at-12320_owi0us.png)
3. Notification in Slack
Once you fill out the details and open your ticket, your team will receive a notification for the ticket in your Slack channel with Zeet.
![Support Ticket Confirmation in Team Slack](https://storage.crisp.chat/users/helpdesk/website/eb29ddfc16c28800/screenshot-2023-09-08-at-12332_1kw8s6n.png)
4. Issue Resolution
A Zeet support engineer will be assigned to your ticket. They will work with you to resolve the issue. Communication will come through email and the Zeet Support Center.
Updated on: 19/09/2023
Thank you!