How do I create a new Support Ticket?
You can access the Support Center from your Zeet dashboard by clicking on the Support Icon in the bottom of the left side-bar. Here, you can view all the Tickets created by your entire team and their respective statuses.
Zeet Support Center is available for all users. In addition, Teams that have enabled Level 1 or Level 2 Support have the ability to create Tickets. For more information about Support options, please refer to our Pricing page.
Creating a new Support Ticket
1. Open a new Ticket
From the Support Center page, click on the + Open New Ticket Button.
2. Provide Details
When opening a new Support Ticket, you will be prompted to provide details regarding your request or problem. This includes:
For more information about the different Support Categories, please refer to this article on Support Ticket Levels.
3. Notification in Slack
Once you fill out the details and open your ticket, your team will receive a notification for the ticket in your Slack channel with Zeet.
4. Issue Resolution
A Zeet support engineer will be assigned to your ticket. They will work with you to resolve the issue. Communication will come through email and the Zeet Support Center.
Updated on: 19/09/2023