Articles on: Support

How do I create a new Support Ticket?

Support Center

You can access the Support Center from your Zeet dashboard by clicking on the Support Icon in the bottom of the left side-bar. Here, you can view all the Tickets created by your entire team and their respective statuses.

All created tickets viewed in the Support Center

Zeet Support Center is available for all users. In addition, Teams that have enabled Level 1 or Level 2 Support have the ability to create Tickets. For more information about Support options, please refer to our Pricing page.

Creating a new Support Ticket

1. Open a new Ticket

From the Support Center page, click on the + Open New Ticket Button.

Open New Ticket

2. Provide Details

When opening a new Support Ticket, you will be prompted to provide details regarding your request or problem. This includes:

Support Category
Ticket Subject
Description

For more information about the different Support Categories, please refer to this article on Support Ticket Levels.

Support Ticket Details

3. Notification in Slack

Once you fill out the details and open your ticket, your team will receive a notification for the ticket in your Slack channel with Zeet.

Support Ticket Confirmation in Team Slack

4. Issue Resolution

A Zeet support engineer will be assigned to your ticket. They will work with you to resolve the issue. Communication will come through email and the Zeet Support Center.

Updated on: 19/09/2023

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