How do I create a new Support Ticket?
Support Center
You can access the Support Center from your Zeet dashboard by clicking on the Support Icon in the bottom of the left side-bar. Here, you can view all the Tickets created by your entire team and their respective statuses.
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Zeet Support Center is available for all users. In addition, Teams that have enabled Level 1 or Level 2 Support have the ability to create Tickets. For more information about Support options, please refer to our Pricing page.
Creating a new Support Ticket
1. Open a new Ticket
From the Support Center page, click on the + Open New Ticket Button.
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2. Provide Details
When opening a new Support Ticket, you will be prompted to provide details regarding your request or problem. This includes:
Support Category
Ticket Subject
Description
For more information about the different Support Categories, please refer to this article on Support Ticket Levels.
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3. Notification in Slack
Once you fill out the details and open your ticket, your team will receive a notification for the ticket in your Slack channel with Zeet.
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4. Issue Resolution
A Zeet support engineer will be assigned to your ticket. They will work with you to resolve the issue. Communication will come through email and the Zeet Support Center.
Updated on: 19/09/2023
Thank you!